Privacy policy

Introduction

Our privacy policy will help you understand what information Oxford Consultants for Social Inclusion (OCSI) collects, how OCSI use it, and what choices you have.

Please note that our products Local Insight, Community Insight and Value Insight have their own privacy policies, which can be found on their websites.

Information we collect and receive

We may collect the following information:

  • Name, job title and organisation
  • Contact information including email address
  • Other information relevant to customer surveys and/or offers

This information may be collected though:

  • Mailing list sign-up forms
  • Conference delegate lists
  • Email or other direct form of communication.

How we use your information

We collect information to understand your needs and provide you with a better service and in particular for the following reasons

  • Internal record keeping
  • Prevent or address service, security or technical issues
  • To communicate with you

How we communicate with you

OCSI periodically sends promotional emails to individuals that have opted-in to a mailing list. Consent may be given through

  • An online form
  • Email or telephone conversation
  • Face to face meeting

If you no longer wish to receive updates, you can unsubscribe at any time

Third Parties

OCSI use third party providers to provide infrastructure services, and to help us provide customer support and communications.

Before entering a contract with a third party supplier we evaluate their privacy and security credentials to ensure they are suitable.

We never sell personal information, or pass it to third parties for marketing purposes without your permission.

Find out more about the third party providers we use.

Security

OCSI takes security seriously. We take various steps to protect information you provide to us from loss, misuse, unauthorised access and disclosure.

Our current practices and policies regarding security and confidentiality of Customer Data can be found in our security policy.

Data Retention

OCSI regularly clean their mailing lists, to ensure that they are kept up-to-date.

OCSI may retain some information pertaining to you for as long as necessary for the purposes described in this privacy policy.

OCSI may retain aggregated, non-personalised data in order to improve our services and business.

Requesting & removing your data

You are entitled to request a copy of the personal data that we hold, ask us to confirm that we hold personal data, and to remove any data pertaining to you. We will respond to any requests in a timely manner, and provide requested data in a machine-accessible format. To submit a Subject Access Request, please email us at support@ocsi.co.uk.

Our Cookie Policy

A cookie is a small piece of information that is placed on your computer when you visit certain websites, which allows a service to persist certain information relating to an individual user from one page view to another.

We use our own cookies to:

  1. Keep track of your “user session” via an ID token – this lets us work out if you’re logged in, and which user you are logged in as

  2. Keep track of whether you have dismissed the prompt relating to cookie usage

We use third party cookies to:

  1. Keep track of your usage of the site via Google Analytics, which helps us to analyse longer term user behaviour. We use this aggregated information to assess and improve the functionality of the site, the overall usage of the site over time, and to make technical business decisions, such as whether to continue to support certain browser versions.

For more information about what cookies are, how they work, and how to disable or control them, we recommend looking at the Information Commissioner’s Office page on cookies.

Changes to this policy

We reserve the right to make changes to this Privacy Policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.